Corporate Social Responsibility Policy

Overview

In everything we do, Crediton Dairy is committed to behaving in a responsible and accountable manner. We recognise that we must care for and sustain today’s world for future generations and treat that responsibility seriously.

In achieving our primary objective of being a strong and successful dairy business, we aim to have a positive impact on the environmental, social and economic well-being of the rural community that our staff and local supplying dairy farmers live and work in.

 

Core Principles

Through working in partnership with our staff, customers and suppliers we aim to effectively manage the consequences of our activities in the following key areas:

  • Environment
  • Workplace
  • Marketplace
  • Community; and
  • With our farmer suppliers

 

Environment

We aim to limit our environmental impact by optimising our use of resources, minimising emissions and reducing wastage.  The business has clear environmental performance targets to be achieved by 2020 in line with Dairy UK industry standards. These include:

 

  • 15% improvement in energy efficiency
  • 30% reduction in water consumption
  • 20% reduction in chemical oxygen demand loading in our waste water (before primary treatment)
  • All tertiary packaging to be re-usable or recyclable
  • 0% waste to landfill

 

 Workplace

Crediton Dairy recognises that our staff are a key factor in the on-going growth and success of the business.  As such, in the workplace we are committed to promoting a culture that values integrity, encourages diversity, rewards performance and provides opportunities, training and development.

We believe central to this is effective staff consultation, communication and engagement. In this respect our Joint Staff Consultative Forum provides a forum where ideas, issues, new policies, organisational changes and other matters affecting employees can be discussed.

We also place great importance on keeping our staff safe through ensuring we have in place comprehensive health and safety policies and practices.

As part of our Policy on Diversity, the company gives full and fair consideration to applications for employment from disabled persons.

We are committed to developing and adopting a proactive approach to tackling hidden labour exploitation, within our own business and that of our suppliers. Using guidance from the ‘Stronger Together’ initiative, we are in the process of developing a plan which will consider the policy commitments and the subsequent actions required to implement them most effectively.

 

Marketplace

In the marketplace Crediton Dairy aims to cultivate mutually beneficial relationships with our customers and suppliers based upon shared values of trust, quality, service and innovation.

It is our policy to trade fairly with customers and suppliers. As part of this policy, we seek to agree payment terms with suppliers and to always make payment in accordance with those terms.

With regards to innovation over the last three years we have increased our capabilities through the creation of an enhanced New Product Development Team led by Bethan Parsley (NPD Manager). A key focus for the team has been the reformulation of our branded and customer own-label milk drinks to reduce the amount of sugar in them.  This has resulted in more than 375 tonnes of sugar being removed from flavoured milk recipes over the last two years.

In relation to product quality we are committed to achieving the highest standards and have worked hard to establish a culture of continuous improvement in this area.  We are an approved supplier to most major retailers and discounters and in line with this we are proud to hold the following accreditation:

 

  • BRC EFSIS Grade AA+
  • CLAS Laboratory Accreditation
  • ISO 14001 Environmental Accreditation
  • Soil Association Organic Accreditation
  • Red Tractor Accreditation
  • CQC accreditation to supply both Conventional & Organic Milk to China

 

At the same time, we are committed to working with others to develop the British dairy market through being involved in a wide range of organisations and initiatives including being members of Dairy UK and the Provisions Trade Federation.  We also champion a number of national, regional and local organisations and initiatives focused on supporting the dairy and farming sectors.

 

These include:

 

  1. The Prince’s Dairy Initiative
  2. The Devon County Show
  3. West Country Dairy Awards – A charity that awards grants for the training and development of young people wishing to have a career in agriculture
  4. South West Dairy Industry Dinner (Joint sponsor)

  

Community

We are the largest employer in the Devon market town of Crediton and we recognise that we have an important role in helping to grow and sustain the economic and social wellbeing of the local community.

Examples of this include our annual sponsorship of: the ‘Christmas in Crediton’ parade; the Crediton Food Festival; and local youth football tournament. At the same time, we also have recruited two engineering apprentices who live in the local community.

 

Supplying Farmers

By working closely with local farmers, we benefit from a secure, sustainable and fully traceable supply of high quality, farm assured milk. The majority of the milk we use comes from farms within a 25-mile radius of our dairy and we are delighted that c.70 local farmers are now part of the Crediton Dairy Supply Group.

We recognise that, first and foremost, central to both recruiting and retaining our farmers, is to pay a competitive, sustainable and attainable price for the milk they produce. To demonstrate our commitment to this, our milk price schedule and contractual requirements are simple, clear and transparent – and fully compliant with the industry’s Voluntary Code of Best Practice.

We have also put in place an innovative payment system which gives them the option of receiving early payment for 50% of their milk and also were the first British milk processor to offer its farmers the option of a two-year fixed milk price scheme to help them manage market price volatility.

At the same time, we aim to build long term relationships with our farmers by keeping them fully informed about developments within the business and the wider industry.  We also provide our farmers with technical support to address milk quality issues and arrange support to help them with forecasting.

 

In conclusion

Crediton Dairy recognises that this Corporate Social Responsibility policy must relate to every aspect of our business activities.  As such, we regard it as integral to how we operate, develop and succeed.  In consultation with our key stakeholders, we are committed to identifying, measuring and reporting on those performance areas that represent our most significant impacts.